Dowa International are committed to safeguarding the privacy of our website visitors. This policy sets out what data we collect about you and how we will treat your personal information.


We collect information about your visits to and through this website using cookies (please read further about cookies in the cookie section below). We also collect information relating to any transactions carried out between you and this website including information relating to any purchases you make (such as your name, email, contact number, billing and delivery address) and information relating to your login account (such as your name, login name and email). We use payment gateway partners to handle our card transactions and as such any payment card details that are submitted online in relation to any purchases made through this website are not collected or held by Dowa International.


We will use your personal information to administer the website and enable your use of the services available on the website. This includes but is not limited to storing your login details, sending you goods and supplying you services purchased via the website, collecting payments from you, sending and keeping record of invoice receipts sent to you and fulfilling product and service warranty commitments. We may also contact you in relation to any purchases you have made in order to ensure that we can fulfill your order and send you email notifications relating to your order including automated confirmation and update status emails.

We will not contact you with offers and promotions without your consent and you will be able to opt-out of receiving any promotional emails by letting us know at We will not share your information with anyone except for those involved in the fulfilment of your order (such as payment gateway solution companies and delivery companies) and we will keep and use your information in line with our legal obligations under the current UK data protection and privacy legislation.

We will hold your personal information on our systems for as long as necessary to fulfil your order, carry out a service requested by you or fulfil any product and service warranty commitments.


Under the Data Protection Act you have the right to access the personal data we hold about you, have any inaccuracies corrected or have your personal data held by us deleted. In order to access your personal data we will require you prove your identity through 2 separate proof of ID.

You can exercise this right by contacting us at Dowa International Ltd, Unit 8 Hanover West Industrial Estate, 161 Acton Lane, London NW10 7NB or


A cookie consists of information sent by a web server to a web browser operating on your device, and may be stored on your device’s hard drive. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


We may disclose information about you to our employees insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you: to the extent that we are required to do so by law in connection with any legal proceedings or prospective legal proceedings in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) Except as provided in this privacy policy, we will not provide your information to third parties.


We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.


The data controller responsible for this website is Dowa International Ltd. If you have any questions about this privacy policy or our treatment of your personal information, please contact us at or call on 020 8965 0585.